Eligibility
Only unopened items with verified order information may be considered for return or replacement, unless the shipment arrived damaged or incorrect.
Legal
Return Policy
Due to the nature of research materials, returns are limited and subject to inspection, documentation, and approval.
Reporting Window
Report any order issue within 7 days of delivery with photos and order details so the request can be evaluated.
Non-Returnable Items
Opened, used, or improperly stored products are not eligible for return, refund, or exchange.